Refund policy

Refunds + Exchange Policy

Unfortunately, Defined Elegance does not offer refunds, please double check your order at checkout to ensure you are selecting the correct product and/or scent.

Experience seamless satisfaction with our luxurious exchange policy: if your product is damaged or defective, we offer an exchange of the same product and scent, guaranteeing a pleasurable outcome.

Porch Piracy and Lost/Stolen Packages

At Defined Elegance Candle Co., we are committed to ensuring our customers receive their orders safely and promptly. Once your order is shipped, you will receive an email with tracking information to help you monitor the delivery status of your package.

However, we understand that porch piracy is an increasing concern. To provide clarity and maintain transparency, please carefully review our shipping policy regarding stolen or missing packages:

1. Customer Responsibility

• Tracking and Delivery Management: It is the customer’s responsibility to monitor the tracking information provided and make necessary arrangements to receive the package.

• Secure Delivery Location: Ensure the shipping address provided during checkout is a secure location where you can retrieve the package immediately after delivery.

2. Defined Elegance Candle Co.’s Role

• Carrier Responsibility: Once your package is shipped, it is in the care of the shipping carrier. Defined Elegance Candle Co. is not liable for delays, theft, or misplacement once the carrier marks the package as “Delivered.”

• Claims with Carrier: If your package is stolen or lost after delivery, we recommend contacting the shipping carrier directly to file a claim.

3. No Replacements for Stolen Packages

Unfortunately, Defined Elegance Candle Co. is unable to offer replacements or refunds for packages marked as “Delivered” by the carrier but reported as stolen.

4. Tips for Securing Your Package

• Delivery Notifications: Sign up for delivery alerts through the shipping carrier’s website or app.

• Alternative Address: If you’re unable to be home during delivery, consider shipping to a trusted friend, family member, or workplace.

• Secure Drop Location: Utilize parcel lockers, P.O. boxes, or other secure delivery options available through the carrier.

5. Additional Support

If you suspect your package has been stolen, here’s how we can assist:

• Tracking Assistance: We can provide detailed tracking information for your package.

• Proof of Purchase: We can supply a copy of your receipt or order confirmation to support your claim with the carrier.

If my item arrives damaged or defective, what do I do?

For the ultimate peace of mind and complete satisfaction when shopping with us, Defined Elegance Candle Co., offers a 3-day satisfaction guarantee, meaning our customers have 3 days to contact us if they’ve received a damaged or defective item. 

Should circumstances arise, simply send a photo of the product and shipping label to our email address and our team will respond within 48 hours. Enjoy the top-notch quality, sophistication, and exclusivity of Defined Elegance Candle Co. products with the assurance that any issues will be swiftly addressed.

Exchanges (if applicable)

Experience the peace of mind of knowing that Defined Elegance Candle Co. will replace any defective or damaged items with the same exact item you ordered. Our commitment to ensuring the highest customer satisfaction allows you to shop with confidence, secure in the knowledge that you can depend on us in the event of any issue with your purchase. If you need to process an exchange, send us an email at info@decandleo.com